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Terms & Conditions

Definitions

"Us", "we" mean Pixcel Ltd 
"Our Website" means www.pixcel.co.uk
"You", "Your", mean the consumer/customer as a user of 'our website', a business patron
"User generated content" means content created on 'our website' by 'you', including content which has been edited on 'our website' by 'you', but excludes uploaded content from 'your' computer or device.
"Your content" means content uploaded from 'your' computer or device for whatever purpose, which you have agreed by ticking the box "I have the rights to use these images" in the online designer tool. 
 

Introduction

By using 'our website', 'you' are accepting these terms & conditions in full. If 'you' do not agree with these terms or any part of these terms, 'you' must 
refrain from using 'our website'.
 

Licence to use 'our website'

Unless otherwise stated, 'we' or our licensors own the intellectual property rights in the website and material on the website. 'You' may view, download for caching purposes only, and print pages or content from 'our website' for 'your' own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
 

'You' are in breach of these terms if 'you':

Republish material from 'our website' (including republication on another website). Sell, rent or sub-license material from 'our website'.
Show any material from 'our website' in public, unless written permission has been granted by 'us'.
Reproduce, duplicate, copy or otherwise exploit material on 'our website' for a commercial purpose.
Edit or otherwise modify any material on 'our website', or redistribute material from 'our website' (except for content intended to be made available for redistribution (such as a newsletter).
 

Acceptable use

'You' must not use 'our website' in any way that causes, or may cause, damage to 'our website' or impairment of the availability or accessibility of 'our website'; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
 

User generated content

'You' grant to 'us' a worldwide, irrevocable, non-exclusive, royalty-free licence to use 'your' 'user generated content' for display within 'our website' or related businesses, if 'you' do not wish 'us' to use 'your' 'user generated content', 'you' may inform 'us' in writing and it will be removed.
 

Your content

'Your content', must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against 'you' or 'us' or a third party (in each case under any applicable law), by using 'our website' 'you' are declaring this rule, and subsequently are removing 'us' from any liability that may arise. 'Your content', will not be used by 'us' for monetary gain by selling directly on 'our website', unless it is so intended by 'you' whereby an agreement will have been made between 'you' and 'us'.
Any content uploaded to 'our website' that 'we' consider to infringe national or international copyright policies will not be processed and a refund totalling the cost of the product in which this copyright infringement occured will be returned to 'you'.

Limited warranties

Whilst 'we' endeavour to ensure that the information on 'our website' is correct, 'we' do not warrant its completeness or accuracy; nor do 'we' commit to ensuring that 'our website' remains available or that the material on 'our website' is kept up-to-date.
To the maximum extent permitted by applicable law 'we' exclude all representations, warranties and conditions relating to 'our website' and the use of 'our website' (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
 

Colour Correctness

'Our' canvas, photo & poster printing equipment and materials are colour calibrated using the 'X-rite - Eye One', system. This controls the colour uniformity and accuracy across 'our' reproduction platform. 
Please note that unless 'your' monitor/display has been colour calibrated, 'your' printed product may not match with 'your' monitor/device colours. Please be aware of this as 'we' will not accept any returns based on mismatch of colours.
If 'you' choose pre-defined colours within 'our website', the colours 'you' see on your monitor/device may not represent the actual colours produced.
'We' personally inspect all images submitted to 'our website', and reserve the right to make minor adjustments to help keep 'your' image colour within an acceptable visual tolerance.
In circumstances where 'we' are unsure that making colour adjustments is a correct option, 'we' will contact 'you' by email for further instructions before 'we' proceed to produce the product. 'We' will not accept colour indifference as a valid reason for return unless 'you' have provided explicit instructions detailing 'your' requirements.
Dye-sublimation printing used on photo-giftware cannot be colour calibrated effectively using the 'X-rite - Eye One', system due to product manufacturing indifferences which can result in colours not being as accurate as 'our' other printing processes. However, 'we' personally inspect these products and reject any 'we' feel do not meet 'our' strict quality control procedures. In the event that 'you' are unhappy with the colour correctness of these products, 'we' will ask 'you' to email photos of the product and tell 'us' what the issue is before 'we' act on it.
 

Image quality

If 'we' feel 'your' uploaded image quality to be too low 'we' will notify 'you' of the situation, giving 'you' the option to provide a substitute image or to continue with the original upload.
In the event where we consider 'your' image quality to be low but reasonable enough for 'your' product we will continue as normal.
We will not be held resonsible and no replacement/refund will be offered for products that have been designed with low quality images.
 

Prices

Although every effort is made to ensure the price 'you' have been quoted is correct, errors can occur. In the event of a pricing error, 'we' will contact 'you' with the price adjustment and for 'your' inconvienience offer 'you' a discount voucher of 10% which can be used when checking-out. Upon accepting this, 'you' must pay the balancing amount to continue with the order. 'We' reserve the right to cancel 'your' order and refund the original monies paid if 'you' decline this offer.
 

Cancellations

In the event 'you' wish to cancel an order, 'you' must email a notice of cancellation to info@pixcel.co.uk immediately, otherwise we may have started producing 'your' order.
'Your' order will only be cancelled providing the work has not been started or the item has not been posted.
We reserve the right to cancel 'your' order and refund 'you' if we consider 'your content' to infringe on national or international copyright policies.
 

Deliveries

'We' will aim to ship your order within 3-5 working days (often sooner), however, circumstances may arise where this may take a little longer. If 'we' consider the delivery time to be unreasonable, 'we' will contact you to keep you informed.
It is 'your' responsibility to ensure that there is somebody present to receive and sign for the packages. If 'our' courier can not make a delivery because of this, 'you' may need to make further arrangements with the courier personally, or 'you' may be required to collect the package from the courier's depot. 'We' will not accept responsibility or liability in this situation.
 

Privacy

'Your' privacy is very important to 'us', so 'your' details will not be given, sold or passed on to any third party companies, and will remain in 'our' records where only a few trusted individuals have access. 'You' may receive the occasional email or newsletter from 'us' highlighting offers, but apart from that, 'you' can rest assured 'your' privacy will remain safe with 'us'. If 'you' do not wish to receive any promotional emails or newsletters from 'us', please visit the link in 'your' account to de-activate this option.
Please note any transaction-based email will still be sent to 'your' email address.