Picture Framing and Wall Decoration Specialists

Annual Holiday

We will be closed for a week from Monday, 30th May & re-opening on Monday, 6th June
Any orders placed during this time will be processed when we return to work.

Returns Policy

Pixcel Ltd Returns Policy

We hope you are happy with your purchase and hope everything fits together as it should.

For custom frame orders, we have explained the importance of CORRECTLY measuring your artwork in detail.

This guide is found within our INFORMATION CENTRE (under - print & frame tool > measuring for framing), to help our customers get the frame size right.

Non-Faulty Returns

Please note that it is not possible for us to hold stock for each product when we offer such a wide choice of designs, therefore any goods we manufacture are made-to-order.

Orders placed are NOT standard stock items, they are MADE ESPECIALLY FOR YOU and due to this, we are unable to offer returns for non-faulty goods.

Faulty Returns

Please read the UNPACKING & INSPECTING section within our INFORMATION CENTRE (under - fitting & hanging > unpack & inspect), to understand the process you should take when receiving your delivery.

If your item appears to be faulty, please contact us immediately at info@pixcel.co.uk and describe what the issue is in as much detail as possible, please provide photos to help explain the problem.

If your request is accepted, we will email you a POSTAGE PAID return label, please print this off and stick it securely to the parcel, wrap up the damaged item carefully, and pop the order receipt into the package prior to postage.

Exchanges

  1. After receiving your return and inspecting the condition of your item, we will process your return. 

  2. Please allow at least five (5) working days from the receipt of your item to process your return. 

  3. As your order is custom manufactured for you, we do not offer refunds (see note 4). 

  4. We will replace your damaged or faulty item with a replacement one matching the exact order specification as it was placed originally.

Questions

If you have any questions concerning our return policy, please contact us at:
info@pixcel.co.uk

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